A snapshot of my major projects over the past decade.
City of Melbourne
Digital Project Manager
Managed the digital transformation of City of Melbourne’s customer services using an iterative approach, building the platform up service by service. We designed our .NET digital applications from the ground up. Leveraging off customer research and testing, collaborating with back office teams, and integrating it with the rest of the City’s new ecosystem, including Salesforce through Mulesoft, to provide a human-centred experience rarely seen in councils.
Digital Project Manager
Managed the design and development of nlc’s new website, supporting their strategic expansion into the consumer market segment. Although the UX feels simple on the outside, there's a high degree of sophistication behind the website’s innovative single-page architecture (SPA) architecture. The things we do to delight the customer!
Digital Solutions Consultant; Project Manager
Part of a multi-disciplinary team that designed and launched Australia’s first iOS / Android app that consolidated customers’ superannuation, investments, banking and insurance products into the one seamless digital experience.
Provided digital business governance in Australia’s largest financial services platform migration of 120,000 customers and $12 billion FUM.
Managed an array of initiatives to rebrand, migrate and decommission 300+ Lotus Notes apps and 175 domain names as part of AMP’s acquisition of AXA.
Managed the migration of 100,000 NZ KiwiSaver customers to AMP’s strategic platform, working with teams across Melbourne, Sydney and Wellington.
Enterprise Release Manager
Planned and managed complex quarterly Enterprise Releases and monthly Divisional Releases that implemented dozens of projects, engaging 40+ key stakeholders each Release.
Provided program implementation governance for the launch of one of Asia’s largest hotels and casinos involving over a dozen integrated systems and business units.
Telstra, partnered with IBM
Managed a technical team of 40+ full-time people supporting part of Telstra’s vast IT infrastructure, leveraging off a hybrid Melbourne / Bangalore resource model to drive costs down and provide round-the-clock support capability.
Managed delivery of a scalable archiving solution that reduced Telstra’s operational expenditure through systematically archiving data from an array of different architectures.
Foster's Group, partnered with IBM
Built Oracle forms and reports tailored to Foster’s new enterprise financial system.