Major Projects

A snapshot of my major projects over the past decade.

 
 
Australia Post Logo

Australia Post

Digital Project Manager

Managed the delivery and launch of Australia Post’s new suite of prepaid card products, consisting of a Travel Card, Everyday Card and Gift Card. We also launched customer portals and mobile apps to support customer experience.

Managed the delivery of an improved online application experience for SecurePay digital payments, streamlining the user experience to make sign-up as easy as possible.


City of Melbourne

Digital Project Manager

Managed the digital transformation of City of Melbourne’s customer services using an iterative approach, building the platform up service by service. We designed our .NET digital applications from the ground up. Leveraging off customer research and testing, collaborating with back office teams, and integrating it with the rest of the City’s new ecosystem, including Salesforce through Mulesoft, to provide a human-centred experience rarely seen in councils.


nlc

Digital Project Manager

Managed the design and development of nlc’s new website, supporting their strategic expansion into the consumer market segment. Although the UX feels simple on the outside, there's a high degree of sophistication behind the website’s innovative single-page architecture (SPA) architecture. The things we do to delight the customer!


AMP

Digital Solutions Consultant; Project Manager

Part of a multi-disciplinary team that designed and launched Australia’s first iOS / Android app that consolidated customers’ superannuation, investments, banking and insurance products into the one seamless digital experience.

Provided digital business governance in Australia’s largest financial services platform migration of 120,000 customers and $12 billion FUM.

Managed an array of initiatives to rebrand, migrate and decommission 300+ Lotus Notes apps and 175 domain names as part of AMP’s acquisition of AXA.

Managed the migration of 100,000 NZ KiwiSaver customers to AMP’s strategic platform, working with teams across Melbourne, Sydney and Wellington.


AXA

Enterprise Release Manager

Planned and managed complex quarterly Enterprise Releases and monthly Divisional Releases that implemented dozens of projects, engaging 40+ key stakeholders each Release.


Galaxy Macau

Program Governance

Provided program implementation governance for the launch of one of Asia’s largest hotels and casinos involving over a dozen integrated systems and business units.


Telstra, partnered with IBM

Project Manager

Managed a technical team of 40+ full-time people supporting part of Telstra’s vast IT infrastructure, leveraging off a hybrid Melbourne / Bangalore resource model to drive costs down and provide round-the-clock support capability.

Managed delivery of a scalable archiving solution that reduced Telstra’s operational expenditure through systematically archiving data from an array of different architectures.


Foster's Group, partnered with IBM

Developer; Tester

Built Oracle forms and reports tailored to Foster’s new enterprise financial system.

 

Start-Ups

I started and co-started a few things too.

 
 

HostKeep Property Management

Co-Founder; Director of Technology and Operations

Co-founded a start-up that maximised property investors’ cashflow by capitalising on the growing popularity of Airbnb. I helped scale the business by designing, implementing and rapidly enhancing the technology stack that supported the Guest Services and Operations team. We chose to stay lean by implementing and integrating quality SaaS solutions on the market (rather than building our own from scratch) and automating any operational process we could get our hands on.


Black Ink Design Logo

Black Ink Design

Founder; Digital Producer

Founded a studio agency designing brand, digital and print solutions and providing creative direction to small and medium businesses. Clients spanned across the retail, food and healthcare sectors.


99PetShops

Co-Founder; Lead Designer

Co-founded and the designed the experience of a digital service that empowers pet owners to compare and select the best prices from 40+ online pet shops in Australia.


The Plant Atrium Logo

The Plant Atrium

Creator

Started a little online shop that crafted unique indoor plants for Melbourne’s growing terrarium market.

 

Certifications

And I'm also certified in a couple of other things.

 
 
 
Scrum Logo

Scrum Master

Scrum Alliance

 
PRINCE2 Logo

PRINCE2 Practitioner

APMG